Refund Policy
Clear and fair refund terms for our educational technology services
Last updated: December 2024
1. Refund Policy Overview
At Edu Infra, we are committed to providing high-quality educational technology services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our final year project development and related services.
2. Refund Eligibility
2.1 Full Refund Conditions
You are eligible for a full refund in the following circumstances:
- ā¢ Request made within 24 hours of initial payment and before work has commenced
- ā¢ We are unable to deliver the agreed-upon project due to technical limitations
- ā¢ Significant delays (more than 2 weeks beyond agreed timeline) caused by us
- ā¢ Project delivered does not meet the basic requirements as specified in the agreement
2.2 Partial Refund Conditions
- ā¢ Cancellation after work has commenced but before 50% completion
- ā¢ Minor issues that cannot be resolved within the warranty period
- ā¢ Mutual agreement to terminate the project midway
3. No Refund Situations
Refunds will not be provided in the following circumstances:
- ā¢ Project has been completed and delivered as per agreed specifications
- ā¢ Cancellation requested after 75% project completion
- ā¢ Changes in project requirements requested by the client after work commencement
- ā¢ Client failure to provide necessary information or cooperation
- ā¢ Issues arising from client modifications to delivered code
- ā¢ Dissatisfaction with technology choices approved by the client
- ā¢ Academic institution policy changes affecting project submission
- ā¢ Requests made more than 30 days after project delivery
4. Refund Request Process
4.1 How to Request a Refund
- 1. Contact us via email at eduinfra.contact@gmail.com
- 2. Include your project details and payment reference
- 3. Clearly state the reason for the refund request
- 4. Provide any supporting documentation if applicable
- 5. Allow 3-5 business days for initial review
4.2 Required Information
- ā¢ Full name and contact information
- ā¢ Project ID or reference number
- ā¢ Original payment method details
- ā¢ Date of payment and project commencement
- ā¢ Detailed explanation of the refund request
5. Refund Processing Timeline
Request Review
3-5 business days: Initial review and eligibility assessment
Approval Decision
1-2 business days: Refund approval or denial notification
Processing
5-10 business days: Refund processing and transfer to original payment method
6. Refund Amount Calculation
6.1 Full Refund (100%)
- ā¢ Cancellation within 24 hours before work commencement
- ā¢ Unable to deliver due to our technical limitations
- ā¢ Significant delays exceeding 2 weeks caused by us
6.2 Partial Refund (50-75%)
- ā¢ Project 0-25% completed: 75% refund
- ā¢ Project 25-50% completed: 50% refund
- ā¢ Mutual termination agreement
6.3 No Refund (0%)
- ā¢ Project more than 50% completed
- ā¢ Project completed and delivered
- ā¢ Client-initiated changes or scope modifications
7. Payment Method Specific Terms
7.1 Bank Transfer / UPI
Refunds will be processed back to the original bank account or UPI ID within 5-10 business days.
7.2 Digital Wallets
Refunds to digital wallets (PayTM, PhonePe, etc.) are typically processed within 3-7 business days.
7.3 Processing Fees
Any transaction fees or processing charges incurred during refund processing may be deducted from the refund amount.
8. Dispute Resolution
If you disagree with our refund decision, you may:
- ā¢ Request a detailed explanation of the decision
- ā¢ Provide additional supporting documentation
- ā¢ Request escalation to senior management
- ā¢ Seek mediation through mutually agreed third parties
9. Special Circumstances
9.1 Academic Calendar Changes
If your institution changes project submission deadlines, we will work with you to accommodate the new timeline. Refunds may be considered if adaptation is not feasible.
9.2 Technical Difficulties
In case of unforeseen technical challenges that prevent project completion, we will offer alternative solutions or process appropriate refunds based on work completed.
9.3 Force Majeure
Refunds for delays caused by circumstances beyond our control (natural disasters, pandemic restrictions, etc.) will be evaluated on a case-by-case basis.
10. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Existing projects will be governed by the policy in effect at the time of project commencement. We recommend reviewing this policy periodically.
11. Contact for Refund Requests
For all refund-related inquiries and requests, please contact us:
Email: eduinfra.contact@gmail.com
Subject Line: "Refund Request - [Your Project ID]"
WhatsApp: +91 8408088454
Response Time: Within 24 hours
Processing Hours: Monday to Saturday, 9:00 AM - 8:00 PM IST
Important Note
All refund requests must be submitted in writing via email for proper documentation and processing. Verbal requests over phone or WhatsApp will require email confirmation.